System hangs at "Calibrating"


#1

Hello,

the good thing is we just received the dev kit. The bad thing is we are looking at the distance marker calibration screen for more than 30 minutes and nothing seems to happen.

The keyboard is operational and the device is connected to the internet (via cable).

We kindly ask for suggestions to make the system run.

Kind Regards
Marc

The logfiles (ip:8888/logs) shows:

lampix.camera _captureFrame in camera started
lampix.marker_detector The browser was indeed created in time
lampix.browsers Browser was successfully created.
lampix.browsers Browser #1: OnLoadingStateChange
lampix.browsers Browser #1: OnLoadStart
lampix.browsers Creating new browser
lampix.marker_detector Trying to see if the browser was created in time (10000 ms)
lampix.marker_detector Marker detector started looking for a marker
lampix.calibration Starting coordinate transformation calibration (between Realsense camera and projector).
lampix.applicationmanager Feature camera_event_source is being provided by <lampix.cameraeventsource.CameraEventSource object at 0x7fceb413d0e8>
lampix.applicationmanager Feature display is being provided by <lampix.display.Display object at 0x7fceb413d050>
lampix.high_res_camera High res camera not connected.
lampix.high_res_camera [{‘dev_name’: ‘Intel® RealSense™ 415’, ‘driver’: ‘uvcvideo’, ‘dev_path’: ‘/dev/video0’, ‘bus_info’: ‘usb-0000:00:14.0-1’}, {‘dev_name’: ‘Intel® RealSense™ 415’, ‘driver’: ‘uvcvideo’, ‘dev_path’: ‘/dev/video1’, ‘bus_info’: ‘usb-0000:00:14.0-1’}, {‘dev_name’: ‘Intel® RealSense™ 415’, ‘driver’: ‘uvcvideo’, ‘dev_path’: ‘/dev/video2’, ‘bus_info’: ‘usb-0000:00:14.0-1’}]
lampix.applicationmanager Feature browser is being provided by <lampix.browsers.CefBrowser object at 0x7fceb8e679d0>
lampix.applicationmanager Feature realsensecamera is being provided by <lampix.camera.Camera object at 0x7fceb8ebce90>
stderr EOFError
stderr File “lampix/camera.py”, line 160, in lampix.camera.Camera.read_alignment_maps
stderr File “lampix/camera.py”, line 159, in lampix.camera.Camera.read_alignment_maps
stderr File “lampix/camera.py”, line 172, in lampix.camera.Camera.CaptureLoop
stderr Traceback (most recent call last):
lampix.camera capture_loop started
lampix.camera Camera started successfully
lampix.main Start main

#2

Hi, @itemkg!

Thank you for your message.

Could you please provide the device ID so that we may further check the issue of the error? It should be on a sticker on the side of your device that says LDK**** (e.g LDK1000).

Once we have that, we’ll get back to you tomorrow at the latest with a resolution.

Respectfully,
Dan


#3

Hello @dbalaban,

thanks for your reply. During startup it says LDK1080. I’m going to attach the photo of the sticker.

Sticker:

Kind regards
Marc


#4

The logs say that the camera didn’t start working.


#5

@Aciolino The camera did, in fact, start successfully. The only issue present in the provided logs is related to depth calibration.

@itemkg We’ve checked to see whether there was cause for an RMA, and it looks like it isn’t the case. We’ll include a patch in the upcoming update (end of this week, early next week at the latest) to address this issue.

We apologize for the inconvenience.


#6

@dbalaban
thanks for the information. We are looking forward to the upcoming update. Please keep us informed about the upcoming update.

Thanks
Marc


#7

Same for me (LDK1033)!


#8

@JackBerry No need for an RMA in your case either. We’ll let you know when the update with the fix is live (shouldn’t be long now). If there’ll be any further issues afterwards, we’ll go over the logs to get an idea of what’s happening and go from there.


#9

Thanks. Meanwhile the pairing does not work either. I have a LAN cable in but the question is: should pairing work pending the calibration?


#10

Hi @JackBerry,

The pairing process should be working once it displays the area in which you should place your QR Code. Does your network require additional browser authentication? Is the network accessible by other devices?

If the pairing process is still not completing and you are sure that the device is online, please access the endpoint <ip_address_of_your_Lampix>:8888/logs and post your error logs here.


#11

Ok, tx. I am on a personal wifi network working perfectly (50 MB up/down) with only standard authentification. Leaves me with (only) 3 main questions:

  1. I do not think I got to see the ‘QR area’. Any picture how that looks like?
  2. How would I know the device is online? It goes through the boot and then stays in calibration remember. There is a LAN cable in to bypass the wifi for now
  3. How to access the logs if I do not get beyond the calibration? Or should we first get that settled?

Tx - Sjaak


#12

Well pointed out. The pairing process starts after the calibration step for any unpaired device.

Logs are already accessible at the calibration step via a web server exposed on the local network that you can access from any device in the same network as Lampix via http://<lampix-ip>:8888/logs.

Here’s a screenshot of the pairing app:


#13

This is the log info of one run (same for every start/stop cycle). Any clue or suggestions?

Sjaak

Version:1.0 StartHTML:000000195 EndHTML:000014860 StartFragment:000000549 EndFragment:000014820 StartSelection:000000560 EndSelection:000014796 SourceURL:http://192.168.178.117:8888/logs

Context Message
19-01-11 15:28:23.086 WARNING tornado.access 404 GET /favicon.ico (192.168.178.113) 1.17ms
19-01-11 15:28:12.060 INFO lampix.camera _captureFrame in camera started
19-01-11 15:28:12.038 INFO lampix.marker_detector The browser was indeed created in time
19-01-11 15:28:12.020 INFO lampix.browsers Browser was successfully created.
19-01-11 15:28:12.002 INFO lampix.browsers Browser #1: OnLoadingStateChange
19-01-11 15:28:11.930 INFO lampix.browsers Browser #1: OnLoadStart
19-01-11 15:28:11.482 INFO lampix.browsers Creating new browser
19-01-11 15:28:11.468 INFO lampix.marker_detector Trying to see if the browser was created in time (10000 ms)
19-01-11 15:28:11.450 INFO lampix.marker_detector Marker detector started looking for a marker
19-01-11 15:28:11.430 INFO lampix.calibration Starting coordinate transformation calibration (between Realsense camera and projector).
19-01-11 15:28:11.409 INFO lampix.applicationmanager Feature camera_event_source is being provided by <lampix.cameraeventsource.CameraEventSource object at 0x7f4fbc0970e8>
19-01-11 15:28:11.395 INFO lampix.applicationmanager Feature display is being provided by <lampix.display.Display object at 0x7f4fbc097050>
19-01-11 15:28:11.376 INFO lampix.high_res_camera High res camera not connected.
19-01-11 15:28:11.359 INFO lampix.high_res_camera [{‘dev_name’: ‘Intel® RealSense™ 415’, ‘driver’: ‘uvcvideo’, ‘dev_path’: ‘/dev/video0’, ‘bus_info’: ‘usb-0000:00:14.0-1’}, {‘dev_name’: ‘Intel® RealSense™ 415’, ‘driver’: ‘uvcvideo’, ‘dev_path’: ‘/dev/video1’, ‘bus_info’: ‘usb-0000:00:14.0-1’}, {‘dev_name’: ‘Intel® RealSense™ 415’, ‘driver’: ‘uvcvideo’, ‘dev_path’: ‘/dev/video2’, ‘bus_info’: ‘usb-0000:00:14.0-1’}]
19-01-11 15:28:11.344 INFO lampix.applicationmanager Feature browser is being provided by <lampix.browsers.CefBrowser object at 0x7f4fbd8a79d0>
19-01-11 15:28:11.304 INFO lampix.applicationmanager Feature realsensecamera is being provided by <lampix.camera.Camera object at 0x7f4fbd8fce90>
19-01-11 15:28:10.888 ERROR stderr EOFError
19-01-11 15:28:10.868 ERROR stderr File “lampix/camera.py”, line 160, in lampix.camera.Camera.read_alignment_maps
19-01-11 15:28:10.851 ERROR stderr File “lampix/camera.py”, line 159, in lampix.camera.Camera.read_alignment_maps
19-01-11 15:28:10.837 ERROR stderr File “lampix/camera.py”, line 172, in lampix.camera.Camera.CaptureLoop
19-01-11 15:28:10.820 ERROR stderr Traceback (most recent call last):
19-01-11 15:28:10.804 INFO lampix.camera capture_loop started
19-01-11 15:28:10.786 INFO lampix.camera Camera started successfully
19-01-11 15:28:10.392 INFO lampix.main Start main
19-01-11 15:28:08.008 ERROR stderr Using TensorFlow backend.
19-01-11 15:28:02.225 INFO stack_manager Starting Lampix heartbeat listener thread
19-01-11 15:28:00.164 INFO stack_manager Starting Lampix stack process
19-01-11 15:27:58.882 INFO my_lampix_modules.NeuralNetworkUpdater Fetched available neural network versions
19-01-11 15:27:58.217 INFO my_lampix_modules.NeuralNetworkUpdater Checking Lampix neural networks…
19-01-11 15:27:58.162 INFO my_lampix_modules.stack_downloader Version from S3 is older than what is already installed
19-01-11 15:27:57.163 INFO my_lampix_modules.stack_downloader Fetching latest Lampix stack version from S3
19-01-11 15:27:57.147 INFO my_lampix_modules.stack_downloader Checking for Lampix updates…
19-01-11 15:27:57.131 INFO my_lampix_modules.stack_downloader StackDownloader initialized
19-01-11 15:27:56.482 INFO my_lampix_modules.stack_downloader Lampix is booting up, might take a few minutes. Please wait…
19-01-11 15:27:56.394 DEBUG file_manager Internet is on
19-01-11 15:27:56.115 DEBUG stack_manager Update in progress. Sleeping until it’s done…
19-01-11 15:27:56.068 DEBUG stack_manager Lampix is not alive
19-01-11 15:27:55.815 INFO stack_manager Looking for orphan Lampix process
19-01-11 15:27:55.798 INFO stack_manager Starting StackManager thread
19-01-11 15:27:55.781 INFO file_manager Starting FileManager thread
19-01-11 15:27:55.764 INFO supervisor Lampix is NOT initialized
19-01-11 15:27:55.744 INFO supervisor Starting Supervisor thread
19-01-11 15:27:55.725 INFO supervisor Supervisor initialized
19-01-11 15:27:55.710 INFO stack_manager StackManager initialized
19-01-11 15:27:55.686 INFO file_manager FileManager initialized
19-01-11 15:27:55.635 INFO event_handler EventHandler initialized


#14

Hi @JackBerry,

First of all, let me apologize on behalf of our team for the inconvenience caused by this issue.
We are aware of this problem and it was fixed. The fix will be released with Lampix 2.1.3 update (you can find the release notes here: [TO BE RELEASED] Lampix 2.1.3 release notes ). We will be pushing the update early next week and it should take care of your problem.

I will make sure to let you know when the update is released.

Best regards,
Vadim


#15

This issue has been fixed with Lampix 2.1.3.


#16

Hi - issue was fixed. Took a couple of reboots and it ‘works’ now. However: most handles (buttons or whatever these are called now) seem inaccurate and slow to respond. More calibration needed or other tips perhaps? Tx


#18

Hi @JackBerry,

Pleased to know that your issue was fixed!

Regarding the buttons: we recommend using Lampix in a well-lit environment, using a white surface. The setup described should provide the best experience.


#19

Thanks. Here’s my setup. Don’t want to paint my wooden desk :wink: Most Lampix videos also present a natural table…But will try. Any suggestions as to how may Lumen are best?

Lampix%20desk%20SK


#20

Lampix performs best in environments with 100-150 LUX.


#21